Contact Burn Gummy Customer Service: Phone, Email and Addresses
For Burn Gummy orders, tracking and refunds, call +1 (855) 482-1597 or email [email protected] with your order ID. Questions about this website go to [email protected] (Mon–Fri 9:00am–5:00pm ET), which cannot see orders. Returns go to 199 Water Street, Floor 31, New York, NY 10038, but only after you call.
How do I contact Burn Gummy customer service?
Two desks with two jobs. Orders go to the phone line. Website questions go to the website inbox.
Orders, tracking & refunds
Phone: +1 (855) 482-1597
Sales email: [email protected]
The order team can look up your order. Use these for anything with an order ID.
Website questions
Email: [email protected]
Hours: Mon–Fri 9:00am–5:00pm ET
For page content and corrections. This inbox cannot see orders.
Addresses
Office: 200 West Street, Floor 15, New York, NY 10282
Returns: 199 Water Street, Floor 31, New York, NY 10038
Mail returns only after you call the order desk.
Tap a number or email to open it, or press Copy to paste it anywhere.
For anything tied to an order, call +1 (855) 482-1597. The same order team reads [email protected], so email works when you want a written trail. Both can see your order once you give the order ID.
The website inbox, [email protected], belongs to the Burn Gummy Editorial Desk. It answers questions about this site and fixes mistakes. It has no access to orders, payments or shipping.
Which Burn Gummy contact should I use for my question?
Picking the right contact first saves a round of emails.
Match your question to the right Burn Gummy contact
| What you need | Best contact | Why |
|---|---|---|
| Track a parcel | +1 (855) 482-1597 or [email protected] | The order team can see shipping status |
| Change or cancel an order | +1 (855) 482-1597 | A call is fastest before the parcel ships |
| Start a refund | +1 (855) 482-1597 | The 60-day refund starts with a call and your order ID |
| Mail back bottles | 199 Water Street, Floor 31, New York, NY 10038 | Only after the call. Include full name, email and order ID. |
| Broken seal or damaged bottle | +1 (855) 482-1597 | Do not eat the gummies. Report it with your order ID. |
| Question about a price or pack | +1 (855) 482-1597 | Prices show at checkout; the order team can explain them |
| Question about ingredients or dose | [email protected] | We answer from the label. The Burn Gummy FAQ may cover it. |
| A mistake on this website | [email protected] | Send the page address and the line you think is wrong |
| A medical question | Your doctor or pharmacist | Neither desk gives medical advice |
When in doubt, start with the phone line. The phone line covers everything tied to an order, while the website inbox cannot open one. If your question mixes both, such as a label question about a bottle you just received, call +1 (855) 482-1597 and mention the lot number.
What to have ready before you call about Burn Gummy
Two minutes of prep keeps the call short.
Your order ID
It is in the confirmation email from checkout. The desk needs it most of all.
The email you ordered with
It helps the desk find the order if the ID is lost.
The purchase date
The guarantee runs 60 days from purchase, so the date matters.
The lot number
Useful if you are reporting a bottle problem. The current reference is BUR-26/GO-5337.
How to contact Burn Gummy about a refund, step by step
The refund desk is the phone line. The returns address comes second.
- Step 1
Call the order desk
Phone +1 (855) 482-1597 within 60 days of purchase. Give your order ID and say you want a refund.
- Step 2
Pack the bottles
Put the bottles in a sturdy box. Add a note with your full name, email and order ID.
- Step 3
Mail the return
Send it to 199 Water Street, Floor 31, New York, NY 10038. You pay return shipping. Use a tracked service and keep the receipt.
- Step 4
Watch your card
Refunds post 3–5 business days after the returns desk credits the order, then 5–10 days to show on the card.
Full terms: Burn Gummy guarantee and refund policy.
What to write in a Burn Gummy refund or order email
Copy the template, fill the brackets and send.
A short email with the right details gets a faster answer. Send it to [email protected], and put the order ID in the subject line. Keep the message to the facts the desk needs to find your order.
Subject: Refund request, order [your order ID]
Hello, I would like a refund for my Burn Gummy order. Order ID: [ID]. Name: [full name]. Email used at checkout: [email]. Purchase date: [date]. Please confirm the next steps. Thank you.
For a tracking question, swap the first line for “Where is my order?” and keep the rest. For a damaged bottle, add the lot number and a photo of the seal. Save the sent email, since it shows you asked inside the 60-day window.
How fast does Burn Gummy support reply?
Only the website inbox has published hours: Mon–Fri 9:00am–5:00pm ET. Reply times for the phone line and the sales email are not published. We will not promise a speed that nobody has put in writing.
Here is how to get the quickest answer. Call for anything urgent, such as a change before shipping. Email when you want a record, such as a refund request you may need to show later. Put the order ID in the subject line either way.
Both offices are in New York, so the hours follow Eastern Time. On the West Coast, 9:00am ET is 6:00am Pacific and 5:00pm ET is 2:00pm Pacific. Emails sent late on Friday are likely to wait until Monday. Weekend and holiday hours are not published.
Burn Gummy office and returns addresses: which is which
The two Burn Gummy addresses and what each one handles
| Address | Use it for | Do not use it for |
|---|---|---|
| 200 West Street, Floor 15, New York, NY 10282 | Business letters to the office | Returns or refund parcels |
| 199 Water Street, Floor 31, New York, NY 10038 | Returned bottles, after you call | Letters, questions or walk-ins |
Parcels sent to the wrong address can slow a refund. Write the returns address exactly as shown, and add a note inside with your full name, email and order ID. Include your full name, email and order ID. The buyer pays return shipping; tracking protects you if the parcel is lost.
Who to contact about a Burn Gummy side effect or bottle problem
Your health comes first, then the order desk.
Stop taking the gummies
If you feel unwell, stop first. Severe stomach pain, signs of low blood sugar or an allergic reaction need medical care right away.
Call your doctor or pharmacist
They can judge symptoms and check your medicines. Take the bottle with you so they can read the full label.
Tell the order desk
Call +1 (855) 482-1597 with your order ID and the lot number from the base of the bottle. This also starts a refund inside the 60-day window.
Keep the bottle
Do not throw it away yet. The lot number and any leftover gummies help the desk trace the batch.
Known effects and interactions are listed on the Burn Gummy side effects page.
How to spot fake Burn Gummy contact details
Copycat sites sometimes post their own phone numbers and emails. A call to one of those will not reach the order desk, and your refund window keeps running.
- The genuine order line is +1 (855) 482-1597. Any other number is not this desk.
- Order email ends in vitahealthsupps.com: [email protected].
- The website inbox is [email protected].
- Never send your full card number or a password by email, whoever asks.
Check the web address too. Copycat pages often use a name close to the real one, with an extra word or a different ending. Compare any phone number you are given with the one on this page before you share order details.
If a site selling Burn Gummy lists other contacts, check our where to buy Burn Gummy page before you pay.
Burn Gummy contact questions
What is the Burn Gummy customer service number?
Call +1 (855) 482-1597. This line handles orders, tracking, changes and refunds. Have your order ID ready.
What is the Burn Gummy sales email?
The sales email is [email protected]. It reaches the order team, so put your order ID in the subject line. Use it when you want a written record.
Can the website email help with my Burn Gummy order?
No. [email protected] is for questions about this website and its content. It cannot see orders or payments. Call +1 (855) 482-1597 instead.
How do I start a Burn Gummy refund?
Call +1 (855) 482-1597 with your order ID within 60 days of purchase. Then mail the bottles to 199 Water Street, Floor 31, New York, NY 10038 with your full name, email and order ID. You pay return shipping.
What are the Burn Gummy support hours?
The website inbox runs Mon–Fri 9:00am–5:00pm ET. Hours for the phone line and sales email are not published. Calling during US business hours is the safest choice.
Can I visit the Burn Gummy office?
The office at 200 West Street, Floor 15, New York, NY 10282 is a business address, and walk-in hours are not published. Call or email first. Do not send returns there.
Can I email Burn Gummy about a side effect?
Stop taking the gummies and speak to a doctor first. Then call +1 (855) 482-1597 with your order ID and lot number. Neither the order desk nor the website inbox can give medical advice.
I bought Burn Gummy somewhere else. Can this desk help?
Usually not. The desk can only find orders placed on this site. For marketplace or other-site orders, contact the seller you paid.
Ready to try Burn Gummy?
Order from the U.S. authorized merchant, keep your order email, and you are covered by the 60-day money-back guarantee. Questions first? Call +1 (855) 482-1597.
