Burn Gummy Refund Guarantee: Terms, Steps and Timing
Every Burn Gummy pack has a 60-day money-back guarantee from the purchase date.
Call +1 (855) 482-1597 with your order ID, then ship the bottles with tracking to 199 Water Street, Floor 31, New York, NY 10038. Refunds are issued 3 to 5 business days after credit.
See the FAQ for more refund questions.
What does the Burn Gummy 60-day guarantee cover?
Sixty days, every pack, one phone number.
The guarantee lets you try Burn Gummy for 60 days and ask for your money back if you are not satisfied. It covers every pack sold on this site.
Here are the terms in one place, exactly as they were given to us.
- Length
- 60 days from purchase, unless the sales page prints a longer window
- Covers
- All packs: 2, 3 and 6 bottles
- Start a claim
- +1 (855) 482-1597 with your order ID
- Return address
- 199 Water Street, Floor 31, New York, NY 10038
- Include
- Full name, email and order ID
- Return shipping
- Paid by the buyer; use a tracked service
- Refund timing
- 3–5 business days after the returns desk credits the order, then 5–10 days to show on the card
How do you claim a Burn Gummy refund?
Five steps. The first two take about five minutes.
Find your order ID
Open the order email you received after checkout. The order ID is near the top. Keep the email open for the call.
Call the order desk
Call +1 (855) 482-1597 within 60 days of your purchase date. Say you want to use the money-back guarantee and give your order ID.
Pack the bottles
Follow what the desk tells you about the bottles. Add a note with your full name, email and order ID.
Ship it with tracking
Send the parcel to 199 Water Street, Floor 31, New York, NY 10038. The buyer pays return shipping, so use a tracked service and keep the receipt.
Watch for the refund
Refunds are issued 3–5 business days after the returns desk credits the order. The card then takes 5–10 days to show it.
The formal wording is on the Burn Gummy refund policy page. It covers the same steps in numbered sections.
What should you say when you call about a Burn Gummy refund?
A two-sentence script and four notes to take.
Keep it short and give the order ID first. The desk can then find your order and tell you exactly what to do next. You can read this out word for word:
Hello, I would like to use the 60-day money-back guarantee on my Burn Gummy order. My order ID is [your order ID]. Please tell me how to send the bottles back.
Write these down during the call
- The date and time of the call
- The name of the person you spoke with, if given
- Any instructions about the bottles
- Any reference number the desk gives you
Notes like these make a follow-up call much quicker. If you prefer to follow up in writing, send them to [email protected] with your order ID in the subject line.
How long does a Burn Gummy refund take?
The clock has two parts: your 60 days, then the refund steps after the parcel arrives.
- Day 0
You buy
The 60-day window starts on the purchase date.
- Days 1–60
You try it
One gummy a day. Call the desk before day 60 if you want a refund.
- After the call
You ship it back
Tracked parcel to the returns desk, with your name, email and order ID.
- After credit
Money returns
Issued in 3–5 business days, then 5–10 days to reach your card.
Burn Gummy refund timeline, stage by stage
| Stage | Timing | Who acts |
|---|---|---|
| Guarantee window | 60 days from purchase | You |
| Refund call | Any time inside the window | You, to +1 (855) 482-1597 |
| Return parcel in transit | Depends on the service you pick | Your carrier |
| Returns desk credits the order | After the parcel arrives | Returns desk |
| Refund issued | 3–5 business days after credit | Merchant |
| Refund visible on your card | 5–10 days after it is issued | Your bank |
Add those stages together and a refund can take a few weeks from your call to your statement. That is normal. Keep the tracking number and the order email until the money appears.
Is the Burn Gummy guarantee a promise that it will work?
The guarantee protects your wallet. Your doctor protects your health.
No. The money-back guarantee is a purchase policy, not a medical promise. It says you can get your money back. It does not say the gummies will change your weight, appetite or blood sugar.
That difference matters. Each gummy holds 40 mg berberine, while studies used 500 to 1,500 mg a day (Dong et al., 2012). The guarantee lowers your money risk. It does not close that dose gap.
What the guarantee does well
- It gives you a fixed window to decide
- It covers every pack size
- It names one phone desk, one address and clear refund timing
What it cannot do
It cannot tell you whether Burn Gummy is right for your health. If you take medicine, especially for diabetes or thyroid, ask your doctor before you start. Our side effects page explains why.
How does the guarantee fit each Burn Gummy pack?
Same 60 days, three different amounts of gummies.
Guarantee coverage by pack, at one gummy a day
| Pack | Days of gummies | Days inside the window | Days after it closes |
|---|---|---|---|
| 2 bottles | 60 | 60 | 0 |
| 3 bottles | 90 | 60 | 30 |
| 6 bottles | 180 | 60 | 120 |
The window is the same for every pack, so the 2-bottle pack is the only one you can finish before it closes. With 3 or 6 bottles, you decide on the whole order while some bottles are still sealed. Compare totals on the Burn Gummy price page.
How can you get the most from the Burn Gummy trial window?
Sixty days go faster than you think. Plan them.
Start the day it arrives
Shipping days count toward the window. Open the first bottle when the parcel lands so you get the most trial time.
Take it the same way daily
One gummy in the morning, with or without food, as the label says. A steady routine makes it easier to judge.
Keep short notes
Jot down how you feel each week. Notes beat memory when day 50 comes around.
Decide by day 50
That leaves ten days to call, get instructions and ship the parcel with time to spare.
Who stands behind the Burn Gummy guarantee?
One seller, one phone desk and one returns address.
The guarantee on this page covers orders placed through goburngummy.com. Goburngummy is a USA Authorized Burn Gummy Retailer, not the manufacturer. Refund calls go to the order desk at +1 (855) 482-1597, and returned parcels go to the returns desk in New York.
Each contact has one job. Mixing them up is the most common reason a refund request stalls.
Who does what in a Burn Gummy refund
| Contact | Use it for | Can it see your order? |
|---|---|---|
| Order desk: +1 (855) 482-1597 | Starting a refund, order questions | Yes |
| Returns desk: 199 Water Street, Floor 31, New York, NY 10038 | Receiving your return parcel | Yes, once the parcel arrives |
| Sales email: [email protected] | Written follow-ups | Reaches the sales team; put the order ID in the subject |
| Website email: [email protected] | General questions about this site | No |
What can delay or block a Burn Gummy refund?
Five small mistakes cause most slow refunds.
Common refund problems and how to avoid them
| Issue | Why it matters | How to avoid it |
|---|---|---|
| Calling after day 60 | The window counts from purchase | Set a phone reminder for day 50 |
| No order ID | The desk finds orders by ID | Keep the order email |
| Bought from another seller | This desk cannot see that order | Buy through goburngummy.com |
| Untracked return parcel | Proof of delivery may be missing | Use a tracked service |
| No name or email in the box | The parcel cannot be matched | Add a note with all three details |
Most problems come down to paperwork. Keep the order email, keep the tracking number and write everything in the box. The shipping page has tips for sending parcels safely.
Burn Gummy guarantee questions
How long is the Burn Gummy money-back guarantee?
It lasts 60 days from the purchase date, unless the sales page prints a longer window. The clock starts when you buy, not when the parcel arrives.
Does the guarantee apply to every Burn Gummy pack?
Yes. The 2, 3 and 6-bottle packs all carry the same 60-day window. A larger pack does not get more days.
Who pays for return shipping on a Burn Gummy refund?
The buyer pays return shipping. Use a tracked service and keep the receipt until the refund shows on your card.
Can I email for a Burn Gummy refund instead of calling?
Call +1 (855) 482-1597 to start a refund. The website email, [email protected], cannot see orders, so it cannot open a claim for you.
Do I have to send back empty Burn Gummy bottles?
The published terms do not say whether bottles must come back opened, empty or sealed. Ask the desk when you call and follow its instructions for your order.
Is the refund for the whole order?
The published terms describe a refund after the returns desk credits your order. They do not list partial amounts. The desk will confirm what your refund covers when you call.
Does the Burn Gummy guarantee window start on delivery day?
No. It starts on the purchase date. Days spent in the mail count toward the 60, so open the first bottle soon after it arrives.
Does the guarantee cover Burn Gummy bought on a marketplace?
The desk works from order IDs placed through goburngummy.com. A bottle bought from another seller follows that seller's return rules.
Ready to try Burn Gummy?
Order from the U.S. authorized merchant, keep your order email, and you are covered by the 60-day money-back guarantee. Questions first? Call +1 (855) 482-1597.
Keep reading
Refund policy
The formal refund terms: window, request steps, return address and timing.
Read more →Pricing
Compare the 2, 3 and 6-bottle packs, work out your cost per day and pick a pack.
Read more →Shipping
What is published about shipping, how tracking works and what to do when a parcel goes wrong.
Read more →
