Burn Gummy Refund Policy for Orders Placed on goburngummy.com
Orders placed on goburngummy.com can be refunded within 60 days of purchase. Call +1 (855) 482-1597 with your order ID, then return the product at your own cost, with tracking, to 199 Water Street, Floor 31, New York, NY 10038. The refund is issued 3–5 business days after credit and posts in 5–10 days.
1. Scope of the Burn Gummy refund policy
What this policy covers and who it applies to.
This policy applies to Burn Gummy orders placed through goburngummy.com. The seller is Goburngummy, a USA Authorized Burn Gummy Retailer. Goburngummy is not the manufacturer of Burn Gummy.
It explains when you may request a refund, how to return the product and how long payment takes. It does not apply to purchases from marketplaces, stores or other websites.
This page was last reviewed on September 24, 2026. If the sales page at checkout prints different terms, the terms on the sales page apply to that order.
Terms used in this policy
- Purchase date
- The date your order is placed and paid on the order page.
- Order ID
- The reference number in the confirmation email sent after checkout.
- Order desk
- The phone line at +1 (855) 482-1597 that handles orders, tracking and refunds.
- Returns desk
- The address that receives returned product: 199 Water Street, Floor 31, New York, NY 10038.
- Credit
- The point at which the returns desk records your returned parcel against your order.
This policy may be updated when the merchant's terms change. Keep your order email, since it records your purchase date and order ID.
2. Burn Gummy refund window
Sixty days from purchase, for every pack.
You may request a refund within 60 days of the purchase date. If the sales page prints a longer window, the longer window applies.
The window begins on the date of purchase. It does not begin on the date of delivery. Time spent in transit counts toward the window.
Refund window by pack
| Pack | Supply | Refund window |
|---|---|---|
| 2 bottles | 60 days | 60 days from purchase |
| 3 bottles | 90 days | 60 days from purchase |
| 6 bottles | 180 days | 60 days from purchase |
Example: an order placed on September 24, 2026 has a refund window that runs through November 23, 2026, which is 60 days later. Count from your own purchase date, shown in your order email.
To stay inside the window, call early. The published terms do not say whether the return parcel must also arrive within 60 days. Ask the order desk when you call, and ship the return promptly.
3. How to request a Burn Gummy refund
Five steps, in this order.
Locate the order ID
Find the order confirmation email sent after checkout and note the order ID.
Request the refund by phone
Call +1 (855) 482-1597 inside the refund window and state the order ID.
Prepare the return
Pack the product as the desk instructs. Enclose a note with your full name, email address and order ID.
Send the return with tracking
Ship the parcel at your own cost to 199 Water Street, Floor 31, New York, NY 10038. Keep the tracking number.
Receive the refund
The refund is issued 3–5 business days after the returns desk credits the order. Allow 5–10 more days for it to post to your card.
Information you will be asked for
- Your order ID
- The full name and email address used at checkout
- The pack you bought: 2, 3 or 6 bottles
- A short description of the request
Write down the date of your call and any reference the desk gives you. If you follow up in writing, send it to [email protected] and put the order ID in the subject line. A written follow-up does not replace the phone request.
4. Returning Burn Gummy bottles
Where to send the product and what to put in the box.
- Return address
- 199 Water Street, Floor 31, New York, NY 10038
- Include
- Full name, email address and order ID
- Return shipping
- Paid by the buyer
- Carrier
- Any tracked service
- Proof
- Keep the tracking number and postage receipt until the refund posts
The published terms do not state whether bottles must be sealed, opened or empty. Follow the instructions the order desk gives you for your order.
Pack bottles upright with padding so the lids stay closed. Gummies soften in heat, so do not leave the parcel in a hot car or an outdoor mailbox before it is collected.
Packing checklist
- Bottles, as instructed by the order desk
- A note with your full name, email and order ID
- Padding around the bottles
- A tracked shipping label
5. Refund processing and timing
Two fixed stages follow the return.
Refund processing stages
| Stage | Time |
|---|---|
| Return parcel in transit | Depends on the service you choose |
| Returns desk credits the order | After the parcel is received |
| Refund issued to your payment method | 3–5 business days after credit |
| Refund posts to your card | 5–10 days after it is issued |
The published timing refers to the card used for the order. After the refund is issued, the speed depends on your card issuer or payment provider, not on the seller.
If the refund has not posted after these periods, call the order desk. Give your order ID and the tracking number of your return parcel.
6. What the Burn Gummy refund policy does not cover
Four limits apply.
- Orders placed with any seller other than goburngummy.com
- Requests made after the refund window ends
- The cost of return shipping
- Any promise about health or weight results: the guarantee is a purchase policy, not a medical promise
Burn Gummy is a dietary supplement. Results are not promised, and the refund policy does not change that. See the Burn Gummy guarantee page for a plain-English walk-through.
Orders placed through marketplaces, stores or other websites follow the return rules of the seller who took the payment. Contact that seller directly.
If you have a reaction to the product, stop taking it and speak to a clinician. A refund request does not replace medical advice.
7. Damaged, missing or incorrect Burn Gummy orders
Report problems promptly, with photos.
- Photograph the outer box, the bottles and any broken seal before you discard packing material.
- Do not eat gummies from a bottle with a broken or missing seal.
- Call +1 (855) 482-1597 with your order ID and describe the problem.
- Follow the instructions given for your order. Keep the photos until the matter is closed.
What to have ready for each problem
| Problem | What to send the desk |
|---|---|
| Damaged box or bottle | Photos of the box and the bottles |
| Broken or missing seal | A close photo of the seal and the label |
| Missing bottles | The bottle count and your order email |
| Wrong pack size | The pack you ordered and the pack you received |
Report problems as soon as you open the parcel. Early reports are easier to match with carrier records. Delivery problems such as late or lost parcels are covered on the shipping page.
8. Order changes and cancellations
Call early. Shipped orders become returns.
To change or cancel an order, call +1 (855) 482-1597 as soon as possible with your order ID. Changes are usually only possible before an order ships.
Once an order has shipped, it is handled as a return under Sections 3 to 5. The published terms do not describe a cancellation fee.
No subscription or repeat-order plan is listed on this site. Pack options are described on the pricing page. Pack totals and shipping costs are shown at checkout, so this policy does not list prices.
9. Contact for Burn Gummy refunds
Three contacts for anything related to a refund.
Refunds and orders
Returns desk
199 Water Street, Floor 31, New York, NY 10038
Written follow-ups
General questions about this website go to [email protected] (Mon–Fri 9:00am–5:00pm ET). That address cannot see orders. Our office is at 200 West Street, Floor 15, New York, NY 10282. More options are on the contact page.
Please do not send returns to the office address. Returns go only to the returns desk listed above, so they can be matched to your order and credited.
Burn Gummy refund policy questions
What if I call about a Burn Gummy refund on day 59?
You are still inside the window. Give your order ID and ask the desk how soon the parcel must be sent. Then ship it promptly with tracking.
Who issues Burn Gummy refunds?
Refunds for orders placed through goburngummy.com are handled by the order desk at +1 (855) 482-1597. Goburngummy is an authorized retailer, not the manufacturer.
What is the Burn Gummy refund window?
Sixty days from the purchase date, unless the sales page prints a longer window. The window is the same for every pack size.
Can a refund be requested by email?
Requests start by phone at +1 (855) 482-1597. The sales email can take written follow-ups. The website email cannot see orders and cannot process refunds.
Is return shipping refunded?
The buyer pays return shipping. The published terms do not say that this cost is refunded, so plan for it.
How long until the refund appears on my card?
The refund is issued 3–5 business days after the returns desk credits your order. Your card issuer then takes 5–10 days to post it.
What if my Burn Gummy order arrived damaged?
Photograph the box and bottles before you throw anything away. Then call the order desk with your order ID the same day if you can.
Does this policy cover bottles bought on another website?
No. This policy covers orders placed through goburngummy.com. Other sellers set their own return rules.
Ready to try Burn Gummy?
Order from the U.S. authorized merchant, keep your order email, and you are covered by the 60-day money-back guarantee. Questions first? Call +1 (855) 482-1597.
Keep reading
Guarantee
The 60-day terms, the five refund steps and how long a refund takes.
Read more →Shipping
What is published about shipping, how tracking works and what to do when a parcel goes wrong.
Read more →Contact
Phone, sales email, website inbox and addresses, with a guide to which one to use.
Read more →
